May 13, 2008
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Today, Oracle announced that Sam Houston Electric Coop, a member-owned electricity provider based in Livingston,
Texas is implementing the Oracle(r) Utilities application suite.
This includes Oracle Utilities Network Management System, Oracle Utilities Mobile Workforce Management, Oracle
Utilities Customer Care & Billing,and finally Oracle Utilities Work and Asset Management.
The deal will help improve operational efficiency and control costs for its members.
Sam Houston Electric Coop ranks as one of the largest of the sixty-six electric cooperatives in Texas, maintaining
over 6,000 miles of power lines and serving more than 51,000 members.
Because it's a not-for-profit organization, the Cooperative maintains a very lean workforce and relies on
technology to help keep its costs low.
In addition, its rural service area requires Sam Houston Electric Cooperative's field service representatives to
travel more than two million miles on the road each year.
The utility needed an integrated application suite that would help it to realize new efficiencies, lower costs,
manage its workforce more effectively and provide excellent customer service.
Sam Houston Electric Coop has already implemented an integrated Oracle Utilities Network Management System and
Oracle Utilities Mobile Workforce Management solution in Phase 1 of the Oracle Utilities product suite deployment.
With Oracle Utilities Network Management System, Sam Houston Electric Cooperative has reduced the duration of power
outages and improved customer satisfaction by providing customers with up-to-date and accurate information regarding
outages and restoration times.
The Oracle Utilities Network Management System accepts trouble-call input to identify probable outage locations
and then the system automatically notifies Oracle Utilities Mobile Workforce Management so the Cooperative can
immediately dispatch crews to restore service.
Oracle Utilities Mobile Workforce Management has helped Sam Houston Electric Coop improve route planning, as
well as communication between its operations and field personnel, mobilizing the right technicians for each job
to efficiently complete repair and maintenance work.
Sam Houston Electric Cooperative is implementing Oracle Utilities Customer Care and Billing to improve
visibility into customer data, allowing its customer service representatives to improve service and reduce
issue-resolution times.
The integrated Oracle system is expected to greatly reduce the flow of paperwork for Sam Houston Electric
Cooperative. The Cooperative will also use the application to streamline bill printing and distribution.
The Coop will also implement Oracle Utilities Work and Asset Management to gain a comprehensive view of its
infrastructure assets to more proactively plan maintenance and repair work thus enabling it to reduce long-term
repair costs.
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